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Refund and Return Policy
Your Satisfaction, Our Priority
At Smoke Shop Stock, your satisfaction with your purchase is our utmost priority. We are dedicated to ensuring that your experience with us is seamless and rewarding. Please take a moment to familiarize yourself with our comprehensive Refund and Return Policy.
Eligibility and Timeframe:
You have 30 days from the date of delivery to request a refund or exchange for any unused items that do not meet your expectations. To initiate this process, please reach out to our exceptional customer support team at [email protected]. We kindly request that you provide as much detail as possible, including relevant pictures and videos as evidence, if applicable.
Upon receiving your request, our diligent team will carefully review the information and promptly send you an email with comprehensive return instructions and information.
Damaged Glass Items:
For items made of glass that arrive broken, we only require visual evidence in the form of pictures. There is no need to return the broken item. We discourage any attempt to handle or repair the glass for safety reasons. A replacement will be promptly dispatched to you at no additional cost. Kindly share photographs of the damaged item while it is still in its original packaging.
Return Process and Inspection:
Upon receiving the returned item(s), our dedicated team will meticulously inspect them to ensure they align with our refund or exchange criteria. It is imperative to note that any tampering or alteration of the returned items may impact their eligibility for replacement or refund. Our team reserves the right to define and regulate returns based on our expert discretion.
Store Credit and Refunds:
Returned items will be converted into store credit, minus any applicable shipping fees. These credits hold the value of future purchases made on our platform. Following the inspection and approval of your return, you can anticipate your refund to be processed within 3 to 7 business days.
In the event of Refused and Returned to Sender orders, we will deduct shipping charges before issuing store credit.
Non-Returnable Items:
Certain items, to maintain sanitary and safety standards, are non-returnable unless they are defective. This applies to opened or used items, and includes:
- E-Liquids
- Atomizers (such as RDA & Tanks)
- Disposable Vapes
- Replacement Pods & Coils (if temper foil is broken)
- Replacement Coils (if temper seal is broken)
- Hemp Products
- Rechargeable Batteries
Exceptional Customer Service:
We are committed to delivering exceptional customer service at every step. Should you have any questions or concerns, please feel free to connect with our dedicated support team at [email protected]. Our team is available to guide and assist you through the returns and refund process, ensuring a smooth experience.
Thank you for selecting Smoke Shop Stock as your trusted online smoke shop. We value your trust and look forward to serving you with excellence.
Make It Happen
4300 N Mesa, Suite B El Paso Tx, 79902
(915) 996-9399
[email protected]